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Getting Started with Crewsim

Yes, you keep your existing SIM card, and the Crewsim eSIM is added separately, just for your data connection.

Device & eSIM Compatibility

Our eSIM works with any eSIM-compatible phone.

Installation & Activation

It's best to install the eSIM at home and familiarize yourself with the settings.

Coverage & Network Quality

We use different providers in each country, and in many countries, you can switch between providers. This ensures you always have a good network connection.

Account, Security & Recovery

Yes, you can get a new eSIM from us, and we will block the old one.

Pricing & Plans

All of our customers always get the best price, whether you use a lot of data or just a little.

Usage & Data Management

Yes, you can view your data usage both in the app and on our website.